Privacy Policy

Epeenovum collects information needed to process orders, answer compatibility questions, provide warranty support, prevent fraud, and improve the store for United States, Japan & United Kingdom.

Information we collect

We may collect your name, email address, shipping address, billing details, order history, device information, and messages you send to support.

Technical support records

Support can involve model and serial numbers, connected-device details, firmware or operating-system versions, photos, diagnostic logs, and troubleshooting history. Remove account names, notifications, location data, file paths, and unrelated personal content before sending a screenshot or log.

How long records are kept

Order and support records are kept as long as needed for fulfilment, warranty support, tax and accounting obligations, fraud prevention, and disputes, then deleted or anonymized under the store's retention process.

Payments and sharing

Payments are handled by the providers shown at checkout, and we do not receive your full card number. We share information with the providers needed to deliver and support the product, including carriers, manufacturers, authorized repair partners, analytics, and support tools.

Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember preferences, and understand how the store is used. Where required, we ask before setting non-essential cookies.

Your choices

Depending on where you live, you may be able to access, correct, delete, port, or restrict the use of your personal information. Marketing emails include an unsubscribe link; service messages needed to complete an order or claim may still be sent.

Contact

Email: service@epeenovum.com