Shipping Policy

We ship technical products, devices, tools, accessories, and premium goods to United States, Japan & United Kingdom.

Processing and delivery time

Orders are usually processed within 1-3 business days after payment is confirmed. Delivery estimates begin when the order ships, so total time is processing plus transit. A label can be created before the carrier's first scan.

Regional variants

Check the variant shown in the cart and confirmation email. Plug type, voltage, frequency, wireless bands, language, and certification can vary by destination. A freight forwarder or third-country delivery address may cause the order to be supplied for that address rather than the country where it will actually be used.

Batteries and restricted items

Lithium batteries and some electronic products cannot travel by every service or to every destination. A restriction shown at checkout can mean ground transport, a separate parcel, or an unavailable destination.

Address changes and split shipments

If the address is wrong, contact us immediately. We will try to correct it before fulfilment, but a parcel already with the carrier may be impossible to redirect. Accessories or battery-containing items may arrive separately, each with its own tracking where available.

Customs and duties

International orders may attract import duties, taxes, or handling fees set by the destination country. These are charged separately unless checkout states otherwise.

Inspection on arrival

Keep the packaging until you have confirmed condition, included parts, compatibility, and correct operation. If anything is damaged, do not power it on; photograph the box and contents and contact us.

Lost or delayed packages

If tracking stalls beyond the carrier's stated window, or a parcel is marked delivered but cannot be found, check around the property and with neighbors, then contact us with your order number. Email: service@epeenovum.com